Strategic Planning in Action: DLSMHSI Leadership Drives Direction at 4th Quarter Management Review

By: Marie Joy V. Critica | Strategic Management Office
On September 15, 2025, De La Salle Medical and Health Sciences Institute's (DLSMHSI) leaders gathered at the De La Salle - Villarosa Convention Hall for the School Year 2024–2025 Quarter 4 Management Review (QMR) of the Institute.
DLSMHSI President Dr. Antonio Ramos opened the session with an inspiring message emphasizing agility, customer experience, innovation, and growth as key drivers of the Institute’s future. “We must adapt to change while staying true to our Lasallian values,” he affirmed. Dr. Ramos also announced two major infrastructure projects—the construction of a new student dormitory and a 500-bed hospital—as part of DLSMHSI’s bold legacy of expansion and service.
Chancellor and Chief Administrative Officer Mr. Ferdinand Berba presented a data-driven institutional performance report, revealing a 29% overall growth, including a 34% increase in hospital services and a 15% rise in academic program performance. While acknowledging opportunities to strengthen scholarship and charity care initiatives, he called on leaders to continue championing inclusivity, compassion, and excellence.
The review also highlighted DLSMHSI’s continuous efforts to enhance customer experience. Senior Manager for Customer-Centric and Growth Karla Loisse Menguita introduced the Z.E.A.L. initiative and the Institute’s plans for a Viber channel, which will provide DLSMHSI employees with information and reminders on enhancing customer service. “We’re building a culture of responsiveness,” she said, underscoring the positive impact of these digital tools.
Quality Management Director Carmi Anahaw reinforced the importance of governance, performance tracking, and continuous improvement. Her team proposed integrating Key Performance Indicators (KPIs) into departmental reviews and launching a Quality Advocate Award to recognize excellence. She also announced upcoming Lean Six Sigma and Project Management training sessions beginning October 20, 2025.
Other agenda highlights included updates on finance, risk management, environmental safety, and strategic direction, with a comparative financial report between SY 2425 Q1 and SY 2526 Q1 set to guide future planning and institutional resilience.
With over 200 leaders in attendance, the SY 2425 Q4 Management Review served not just as a strategic meeting but as a reaffirmation of DLSMHSI’s mission to nurture life through faith, service, and innovation.
As the session concluded, one message resonated deeply among attendees:
“When we move forward as one, we don’t just face the future—we create it.”









